# Trados Studio plugin not working on Studio 2017 **URL:** \ **Category:** Technical Support\ **Created:** [October 12, 2018, 2:34am UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393 "2018-10-12T02:34:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![mbradbury](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@mbradbury](https://forum.xbench.net/u/mbradbury)\ **Post date:** [October 12, 2018, 2:34am UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/1 "2018-10-12T02:34:28Z")
I downloaded the Trados Studio plugin from [https://www.xbench.net/index.php/download](https://www.xbench.net/index.php/download). When I ran the Setup.Xbench.Plugin.Studio.3.0.14.d.exe file, I got the message “SDL Trados Studio 2014 SP1 or greater is not installed or this version is not compatible with this installer…” I have Studio 2017 SR1 - 14.1.10013.3713, Xbench 3.0.0 Build 1434 64-bit Edition, Windows 10. Anybody has encountered this problem before? Thank you for your help. ---
**Author:** ![pcondal](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.xbench.net/pcondal/32/305_2.png) [@pcondal](https://forum.xbench.net/u/pcondal)\ **Post date:** [October 12, 2018, 9:53am UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/2 "2018-10-12T09:53:37Z")
Could you please try with the latest installer at [https://www.xbench.net/index.php/download](https://www.xbench.net/index.php/download)? It should be Setup.Xbench.Plugin.Studio.3.0.14.e.exe. Apparently SDL Studio changed its former approach for installation keys (before they only changed in transitions like SR1 to SR2), but now they seem to change in every update. Our approach for Studio version detection is currently based in installation keys but we will change our detection engine soon to adapt to this new scenario of often-changing installation keys. ---
**Author:** ![mbradbury](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@mbradbury](https://forum.xbench.net/u/mbradbury)\ **Post date:** [October 12, 2018, 11:09am UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/3 "2018-10-12T11:09:00Z")
I tried the latest version but I still get the same message. ---
**Author:** ![pcondal](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.xbench.net/pcondal/32/305_2.png) [@pcondal](https://forum.xbench.net/u/pcondal)\ **Post date:** [October 12, 2018, 11:58am UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/4 "2018-10-12T11:58:24Z")
Could you please do the following? 1. Download [https://download.xbench.net/RegFind.zip](https://download.xbench.net/RegFind.zip) 2. Type “SDL Trados Studio 2017” (without the quotes) in the edit field and then click **Find**. 3. Send the results to [Support](https://www.xbench.net/index.php/support/submit-bug). ---
**Author:** ![mbradbury](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@mbradbury](https://forum.xbench.net/u/mbradbury)\ **Post date:** [October 12, 2018, 12:28pm UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/5 "2018-10-12T12:28:57Z")
I get a message from Norton saying “RegFind.exe is not safe and has been removed.” ---
**Author:** ![pcondal](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.xbench.net/pcondal/32/305_2.png) [@pcondal](https://forum.xbench.net/u/pcondal)\ **Post date:** [October 12, 2018, 12:47pm UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/6 "2018-10-12T12:47:22Z")
Probably it does not have any reputation with Norton (perhaps you are the first person running it with Norton). Does Norton allow you to add an exception? ---
**Author:** ![mbradbury](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@mbradbury](https://forum.xbench.net/u/mbradbury)\ **Post date:** [October 12, 2018, 2:14pm UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/7 "2018-10-12T14:14:01Z")
I sent the results from RegFind to Support: {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\AuthorizedCDFPrefix: {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\Comments: SDL Trados Studio enables organizations to effectively manage all aspects of translation projects. {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\Contact: SDL Customer Support {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\DisplayVersion: 5.1.37131 {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\HelpLink: [http://support.sdl.com](http://support.sdl.com) {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\HelpTelephone: Check your maintenance agreement. {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\InstallDate: 20181007 {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\InstallLocation: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\ {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\InstallSource: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\_SR1\modules\ {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\ModifyPath: MsiExec.exe /X{E377132F-9D55-4BBD-97E0-3324D9A62FAD} {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\Publisher: SDL {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\Readme: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\Documentation\en\TradosStudioReleaseNotes.pdf {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\Size: {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\UninstallString: MsiExec.exe /X{E377132F-9D55-4BBD-97E0-3324D9A62FAD} {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\URLInfoAbout: [http://www.sdl.com](http://www.sdl.com) {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\URLUpdateInfo: {E377132F-9D55-4BBD-97E0-3324D9A62FAD}\DisplayName: SDL Trados Studio 2017 SR1 ---
**Author:** ![pcondal](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.xbench.net/pcondal/32/305_2.png) [@pcondal](https://forum.xbench.net/u/pcondal)\ **Post date:** [October 12, 2018, 2:54pm UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/8 "2018-10-12T14:54:24Z")
Could you please try with the latest installer at [https://www.xbench.net/index.php/download](https://www.xbench.net/index.php/download)? It should be Setup.Xbench.Plugin.Studio.3.0.14.f.exe. ---
**Author:** ![mbradbury](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@mbradbury](https://forum.xbench.net/u/mbradbury)\ **Post date:** [October 12, 2018, 3:09pm UTC](https://forum.xbench.net/t/trados-studio-plugin-not-working-on-studio-2017/393/9 "2018-10-12T15:09:40Z")
Victory! Thanks a lot for all your efforts.